LeMaster Computer Services was founded in 1993 by Rich LeMaster with the belief that all clients deserve the best service possible. Since then, they have treated every customer like part of the LeMaster family.
The overall goal at LeMaster Computer Services is to treat every customer with courtesy and respect, providing 100% attention until the customer is completely satisfied. No question is too big, too small, too silly, too naive, or too uninformed. They encourage you to keep asking questions until you have all the answers you need.
LeMaster believes that computer repair is personal; that it is a customer-service industry. In this business, LeMaster makes you the center of attention along with the importance of your computer. As a local company, LeMaster offers service that outshines other professed IT guys; with LeMaster, service comes with a personal touch.
LeMaster is uniquely positioned to listen as attentively to a single, one-user customer, as to the needs of small and medium businesses that want to outsource their IT needs. Specialties include: maintenance and repair; virus and spyware removal; new system setup and configuration; and server setup, installation, and migration.
LeMaster Computer Services believes a computer business is not about computers, it’s about the customer. One can have all the degrees and certifications, but if you forget about the people, you’ve lost the core meaning of what business is all about.
CEO Rich LeMaster served his country as a Radioman and Satellite Communications Technician in the Navy for seven years. The position gave him the core knowledge to work on electronics and to develop a knack for troubleshooting. It also gave him the insight to treat people with respect and focus his business on his clients’ needs first.
The company believes that it is their responsibility to take care of people, and the computer is simply the way they do that.
For nearly 20 years Rich has been troubleshooting and taking care of people. Working on computers up to that point was merely a hobby. He soon discovered he was able to do something that was fun and interesting, and he could get paid for it! This epiphany led him to start his own company, which allowed Rich to fashion LeMaster Computer Services into a customer-centric business. The company maxim says nothing takes the place of experience and desire, since drive, desire and a love of the work is what brings success.