Maintenance, Repair & Upgrade

Let’s talk. Just as a medical doctor would want to know all your symptoms, we want to know all about your computer system and what you see as the symptoms and issues. That requires a lot of listening on our part, which we enjoy doing. Many ideas could leap to mind of what might be wrong, but it will be better if we know about all your concerns and strive to address them as completely as possible.

What helps quite a bit is to keep pen and paper on your desk and write down all the issues, questions and concerns prior to a service call. That way we can address each one by one and hopefully none will be missed. You will find nothing is more frustrating than to remember one more item after your service call is over.

Once we’ve gone over all your concerns, it’s time to evaluate the computer and/or the auxiliary devices. We will troubleshoot your hardware and software looking for anything that might improve performance. We might suggest additional repairs, or advise you if we think you should consider upgrades.

Most of all, we want to be sure that all your concerns are addressed, that you believe are intently listening to you and that we give you the best IT experience possible. Let us know how we can help.